Business englisch vokabeln pdf

That's terrible! We need to get rid of some of our older and less productive staff. Ms Rigden met a lot of people at the conference, didn't she? She certainly did. The company brought in a so-called expert to deal with a big project, but he just made a lot of fuss, achieved absolutely nothing and then left.

My boss always tells me how well I'm doing, but he never offers me a pay rise. I can't believe we sat in that meeting and listened to the boss talk for over three hours. Me neither. We need to reduce the size of the company but we need to make sure it doesn't become unprofitable or inefficient.

That's true. Do you enjoy your work here? Oh, absolutely. We're expected to sign the contract by tomorrow. That's no good. We only received it yesterday. Have you seen Alan today?

He should be free at lunchtime. Is the company doing well? No, not at all. Business is dropping off and we could end up in financial trouble.

I know. Do you think there will be a lot of demand for our latest range of T-shirts? Oh absolutely. Everyone will want one! As you can see, there are six main 3. The first is the 4. It carries the 5. Mine has a particularly high 7. It came with its own 8. You can also The other five parts of the computer are the In my opinion, the best thing about modern information technology is the Once you've got yourself a It's especially useful if you want to get information about something, go shopping or You can even 'talk' to other computer users in If you have a particular interest in something, you can also visit Most companies have their own Let me OK, here we go.

Oh no, another How annoying. Let me just remove it. That's better. The computer identifies the This one looks right: 'www. That's the company's I'll click on that. Here's our You can use this to find the different books that we publish, and if you want you can even buy them Now, before I Perhaps the most important thing, however, is Let me quickly check mine. First of all, I need to enter my That's it.

Oh dear, nothing very interesting. Mainly a load of I'll just You have to be careful with these: sometimes they contain a If you open it, it can do all sorts of horrible things to your computer. We had one last week that kept We do have Exercise 2: Test your knowledge with this quiz. What is a JPEG and what would you use it for? In computer terms, what is the difference between a file and a folder? What is the difference between freeware and shareware? You suspect that spyware is being used on your computer each time you use the Internet.

What does this do? What is the difference between the Internet, an intranet and an extranet? A customer using your website to buy something has just checked her shopping basket and is now proceeding to checkout.

What is she about to do? What is a click-wrap agreement? Is it: a a contract presented entirely over the Internet b an agreement between two or more companies to share a single website c an agreement between two or more companies to pass customer information to each other d a contract that is sent over the Internet and then returned in the normal post e an agreement by a company not to send unsolicited advertising to customers.

What do the letters ISP stand for? What do we call information that a website leaves in your computer so that the website recognises you when you visit it again? The company you work for sells its products on the Internet, and also in its own shops around the country. What is the name we give to this kind of operation? Is it: a a mouse and house business b a tap and trot business c a clicks and mortar business d a hit and run business e a surf and turf business Many company websites have a section or page labelled FAQ.

What do these letters stand for? What does this mean? Your company does a lot of B2B advertising on the Internet. You send an email, and then almost immediately receive a message saying that the person you are trying to contact is on holiday. What do we call this sort of message? UCE is the official term for: a an on-line shop that only sells on the Internet b spam c a username or password d a dotcom enterprise e a domain name What is broadband? Is this the same as an ISDN line?

You are uploading information on your computer. Are you: a transferring information from the Internet or another application to your computer? Some websites especially those belonging to on-line banks ask their customers for a PIN before they can enter the site. In an IT context, what are banners, buttons and pop-ups?

You discover that there is an anti-site on the Internet dedicated to your company. Would you be happy about this? What does a computer hacker do? In an IT context, what does a firewall do? Your company has just been Amazoned. What has happened to it? Someone tells you that your company has a sticky site. What do they mean? Someone accuses your company of phishing. What do they think you have done?

A customer says you have a cobweb site that looks like an angry fruit salad. How would you feel about this? Your company website has a lot of spider food.

From a business point of view, why might this be an advantage to you? Are you buzzword compliant? Welcome to Wy-T Computers. Have you got an appointment? Take a seat and I'll call up to her office. Would you like a coffee while you wait? Good morning. My name is Angela Ranscombe, and I am responsible for my company's productive use of its workforce 3. I'm Hilary Hannah. I type letters, file documents, arrange meetings and so on, for the various people in my office.

My name's Sue Smith. I do a lot of small jobs in and around the office. If you want some filing done, some mail posted, or if you just want a cup of tea, I'm the one to ask! My name's Adam Dent. I help customers who are having problems with our products.

I spend most of my day on the phone. I'm Anne Langsdale, and I've been appointed by the shareholders to help run the company. Hello there. Don Brown. Nice to meet you. I make sure that the company is being run efficiently and effectively.

My name's Liz Hamley, and I suppose I'm the big cheese around here. Basically I'm the most important director in charge of the company. I'm Judy Briers. I work directly for Liz Hamley, and for her alone. I perform various secretarial and administrative duties for her. I'm Laurence Woodham. I'm a senior employee here, with director status and administrative and legal authority. This is a legal requirement for all limited companies in the UK.

I'm Peter Feltham, and I preside over the company's board meetings. And I'm Helen Brown. I attend board meetings, but only to listen and give advice. I cannot usually make decisions on behalf of the company. Hi there. My name's Mark Searle, and I supervise the production process. And I'm Bob Wheatley. I help Mark Searle. My name's Ryan Briggs. I'm responsible for developing our employees' potential through courses and other staff development programmes.

I'm Edward Saville. I control the company finances. Can't stop to talk: I need to get these tax forms completed. I'm Don Prescott.

I've been hired by the company's head office to check Mr Saville's figures. We're not sure that everything adds up. My name's Mary Myers. I actually work in the company's other office in Birmingham, and am responsible for the company's operations there. I'm Sarah Keats. I'm responsible for planning and controlling our marketing activities and budgets.

I'm Richard Giddings. It's my job to make sure consumers know all about our latest range of products. I'm Bill Kennedy. I visit clients around the country and talk to them directly about our products. Barry Ramp. I'm highly skilled, I'm told, so I've been put in charge of all the workers on the factory floor.

Andy Kelly. I'm just an ordinary worker on the factory floor, but I represent the workers in discussions with the managers about things like wages and conditions of employment. My name's Jennie Bryant. I don't actually work for the company, but there's currently a dispute going on between the workers and the management regarding pay, so I've been brought in to try to sort things out.

I'm Joy Bell. I don't work for the company either, but I might be officially appointed to sort out the dispute mentioned above, and make a binding decision.

This will only happen if Jennie Bryant is unable to resolve it. I'm Tabitha Sutcliffe. I finished university last month, and I'm here to learn a bit about the company and how it operates. I'm hoping that they'll offer me a job. I'm Sam Michaud. Has your hard-drive crashed? Is your printer jammed? Can't get on line? Don't worry, I'll get it sorted out. I'm Naomi Yarnton. I'm in charge of the team who contact potential clients on the phone.

I'm Tony Preston. Don't tell anyone here, but the company's in a lot of trouble. I'm about to take it over, sell its assets and use the proceeds to pay off all the creditors. My name's Eddie Jobsworth. Have you got ID? Sorry, can't let you go any further here without ID.

You're going to have to leave. Now, please. Look at the jobs and positions in the boxes in Exercises 1 and 2 again. Without referring back to the sentences, try to explain in your own words what each job involves. Look at each extract carefully, then match it with one of the letter types from the list in the box below. Underline the key words or phrases which helped you to decide. Each type of letter can be matched with 5 extracts, and the sentences for each letter are in the same order as they would appear in real letters.

There are 5 extracts that do not match any of the letter types. Following the disciplinary interview which you 2. Following your interview and our attended on 12 June, I am writing to confirm the conversation yesterday, this letter is to confirm decision taken that you will be given a written your post as Production Manager commencing 2 reprimand under our Disciplinary Procedure.

Thank you for your application for the post of 4. On 7 May, following persistent neglect of Production Manager at Graffix plc. Thank you for your letter of 2 October 6. I would like to apply for the post of Customer detailing your recent unpleasant incident in our Relations Manager advertised in yesterday's Witney branch. I have known Jan Kelly since she started 8.

This will be placed in your personal record working with the company in This letter and the attached terms and As I told you yesterday, I have decided to conditions form the basis of your contract of hand in my notice, and this letter is to inform employment. Thank you for your letter of 19 October In a letter of 18 June, you were advised that telling us of your intention to leave the unless your conduct improved, you would be company.

Thank you for attending our interview We are naturally most sorry that you should sessions last week. I am writing to express my dissatisfaction She came to work for this company as a with the delay in your delivery of some products Trainee in the production department, and we ordered last month.

We would like you to come for a preliminary As you can see from the attached printout interview with our Production Director, James of the order form, we placed this order via your Mills. We notice from our records that Invoice We have spoken to the member of staff in I am currently working as a customer care question, and he has assured us that he was assistant for Pants2U, one of the country's acting in accordance with company policy.

I am delighted that you will be coming to The notice period indicated in my contract work for us. The nature of the unsatisfactory conduct We expect to see an improvement in your was your continual lateness, persistent punctuality and attendance, and a more absenteeism, and neglect of duties on the shop professional approach to your work by 30 June.

At the disciplinary hearing held on 16 Your terms and conditions clearly state that October, it was decided that your performance orders are processed, packed and sent on the was still unsatisfactory, and you had shown no same day, but so far we have received nothing.

I am sure you will find a very pleasant The company you are joining has an working environment here, and we look excellent reputation, and I am sure you will be forward to welcoming you as a member of our as happy there as you have been with us. We would be grateful if you could send us a As I explained to you, I have been very copy of your current catalogue and price list.

Unfortunately, on this occasion, I regret to These will be held at our Banbury office on tell you that your application has been 29 and 30 August, and should last about 30 unsuccessful. However, we take customer complaints very I have however been offered a post at a seriously, and I can assure you that we will look substantially higher salary with another into this matter further. She is a very able manager, and is You are clearly very well-motivated and have particularly keen on keeping up to date with some excellent ideas, but the panel felt that new technology.

I have forwarded your letter to our head On behalf of Rosewain Ltd, I would like to office, and I will keep you informed as to any apologise most sincerely, and hope that your action that will be taken. I would be grateful if you could call me to I am therefore writing to confirm the arrange a suitable time on one of those days. She has always worked well with other This is in spite of several phone calls and members of staff, has always been on time and emails to your office, and in spite of your has rarely missed work through illness.

I have noted that your last day of service However, I am now looking for a position with us will be 23 November, and I have passed with more responsibility, and one which allows this information to the HR Department to deal me to work with customers face to face. As requested, I enclose a recent CV outlining On behalf of NX Operations, I would like to my qualifications and experience. We will be sorry to see her leave, but I know Thank you for your letter of 15 April. We are that she is looking for a more challenging pleased to enclose this year's catalogue and our position.

Thank you once again for the interest you If you have any special needs, especially have shown in our company. Therefore, unless the goods are with us You have the right to appeal against this within 48 hours, we will have no option but to decision to the Production Director within seven cancel our order and look elsewhere.

Furthermore, as the prospects of further If you would like any more information advancement are greater, I felt that this was an regarding my current position, or previous offer I felt I simply could not turn down.

From your website brochure, please supply Please deliver with an invoice in manager, and I hope you will keep in touch. In the meantime, if you have any queries The likely consequence of insufficient about your new post, please do not hesitate to improvement is dismissal.

The first letter of each word is already in the text. It's good to see so many 3. Well, we've got a lot on the 6. If we stick to the main 8. I will I'll be This will be followed by an And I'm sure you will all be delighted to hear that after the meeting Mr Barker will be taking Now, before I get going, are there any Right, well I'll begin.

The first point I want to As you know, the We've invited several You will need to use one word from the box twice. Exercise 2: Here are 30 two- and three-word expressions relating to business money and finance issues. In either the first, second or third word, each alternate letter has been removed. Replace the letters in each case. Use a dictionary to check the meaning of each expression.

Despite a rigorous advertising campaign, demand has only risen by 8. We're meeting in his office at 3. Your flight for Zurich leaves at from Gatwick South Terminal. I expect to be back in the country on 30 June. The new desk measures exactly 2m x 1m x 1m. Oh, sorry sir, that's a mistake. Our new telephone number is For more information, call Alternatively, ring The emergency telephone number in the UK is In the USA it's In fact, he's making so much money that he plans to retire in his mid's.

To get here from Croydon, take the M25 northbound, then take the M4 westbound, leave at junction 9 and take the A towards Wokingham. The Union held a ballot to see if the workers wanted to strike. The result was in favour. My email address is markbarrington snailmail. Hi Todd. GR8 news on the promotion. I'm really :- for you! CUL8R for a celebratory drink? He drives to work in a big, fuel-guzzling 4x4.

Liverpool won the match against Arsenal by In the match against Manchester United the following week, they drew At the last census, the population of the country was 37,, The meaning of each phrasal verb is explained in brackets at the end of each sentence. Write your answers in the crossword grid on the third page you will not need to put a gap between the verb and the particle. The first one has been done as an example. Note that you will need to use some of the verbs and particles more than once, and in some cases you will need to change their form for example, to past simple.

Also note that in some cases, more than one answer may be possible, but only one will fit into the crossword grid. Let's run with them for a while. The answers contain a definition or an explanation of the phrasal verbs in bold on the left.

Would you advise against moving the A. Yes, they thought they might be able to do head office to Edinburgh? Did you manage to turn the company work harder. We'll stop using them gradually 3. Do you think the staff will walk out when while we start using other sources. Well, we haven't actually bought it yet, but 4.

Did you manage to get through to the we've made an offer to buy most of the complaints department? Shall we put back the meeting until D. It won't be the first time they've 6. Were the management willing to improve not done something that they've promised. Yes, I don't think we should do that for the 7. Would the staff be prepared to hold out time being. Will we be able to hold him to the improvement, I suppose, but they won't want contract? Can we clock off yet? Yes, I've had three phone calls already this afternoon.

Have you taken over the company? Credit us with the outstanding balance Are they hoping to build up a profitable on your next statement. Well, there has already been some gradual Did you sort out the accounts problem expansion, but it's going to take time. Of course. We'll be examining it in detail at Have our reps called in to give us their the next meeting. Well, I certainly think it's a good idea to Can we pay you half now, and make up move it to a later date.

Yes, it was making a loss, but now it's a Can we get along all right with only half very profitable organisation. I hope so. We've been promised that the Do you think the company will close terms we've set out will be honoured. I don't know, but if they do, that's the third Are you worried that our partners will go one they'll have shut this year.

We should manage, although everyone will Did you get my notice? I handed it in on have to work a bit harder. Yes, it's time to leave. Let's go home. Can you follow up our proposal as soon as possible? Probably, but we really don't want everyone to stop working and leave in protest. Do you think it's time that AZ Products were phased out as a supplier of spare S.

Everything has been put in order at last. No, they weren't answering the phone. The first word should come from the left-hand box, and the second word should come from the right-hand box.

Each sentence is followed by a definition of the expression you need. Use each word once only. Unless our supplier reduces its , we will have to radically change the way we operate. The recession has led to a drop in overall , which means that we will have to reduce output on some of our less popular lines. We are currently operating at , which means that we can afford to keep prices lower for our clients. She works on an in a factory that makes electronic goods. We do not allow visitors to come onto the factory floor, but you can view our range of in the showroom.

The company had to put out a to its customers when several potentially dangerous faults were discovered. We will be unable to compete successfully in the domestic market unless we reduce our costs by taking advantage of.

Our company builds into most of its electronic products, so that our customers are forced or obliged to update them more often. We make packaging for frozen food, and are an important part of the for the industry. None of our products are allowed to leave the factory unless there are present. Without effective , we will not be able to produce enough goods to keep up with demand. The manufacture of most items relies on a reliable source of such as wood, iron ore or crude petroleum. If can be kept to a minimum, we can keep market prices at a minimum.

We don't check every item before we send it for sale. We usually find that gives us a good idea of quality. Our company takes very seriously: we never start a project without working out how many people it will need, and the equipment they will require. The words you need are in the box you will need to use some of these words more than once. There are 8 words that do not match any of the definitions. Write your answers in the appropriate space in the table on the next page.

In cases where more than one word is needed, do not put any gaps between those words in the table. If you complete it correctly, you will reveal a three-word expression in the shaded vertical column that refers to a production system where work is split up into clearly defined tasks and areas of responsibility.

The process of attaching machine-readable lines on a product, product part or package, which can then be read by a computer. The task of managing the movement, storage and processing of materials and information in a supply chain.

The servicing of factory machines and other equipment that is carried out before a fault develops. Goods that are bought for use in the production of other products. A situation where a particular component or part has been used up and has not been replenished often as a result of poor inventory control. A period during which a machine is not available because it is being serviced or has broken down.

An allowance made for the possibility of mistakes for example, a miscalculation in a calculation 3 words 8. A production system in which goods are made or purchased just before they are needed. An item that is produced in response to the request of a particular client or customer. A method of stock control in which the stock of a product in store is used before more recently produced or purchased stock. The amount of goods available for sale and the level of consumer need for those goods.

Finding out facts and information before making a new product, or improving a current one. A contract in which the supplier charges the customer the same price for delivery of goods anywhere in the world. The practice of obtaining services from other companies rather than using in-house services including production services 1 word Making production processes and products better over a period of time in order to increase quality and reduce waste.

Pieces of machinery that are used to replace parts of a machine that are broken or faulty. Match a word on the left with its 'partner' on the right. There are two words on the left that do not have a partner. Terry: I'm looking at the jobs pages in the paper. There's something here I like the sound of. Modus International, a 1.

Sandra: That sounds like your kind of job. When does it begin? Terry: Let me see. Er, 4. That's in three weeks' time. Sandra: You'd better get your 5. What else does it say about the job? Terry: It says that the successful 6. Sandra: That sounds perfect. You've got a University degree in Business Management, and you've been working in sales for more than five years.

Terry: I suppose so. It also says that he or she should be able to work as part of a 9. Sandra: Well, that's great! You've always got on with the people you work with, and everyone is always saying how you're able to encourage people to work harder. Terry: That's true. It also says that the Sandra: It all sounds quite good.

What's the company offering in return? Terry: The It includes a Terry: Well, that's the minimum amount of money that you can earn during the year. Sandra: Well, that's a good The more you work, the more you sell. And the more you sell, the more money you'll make! Terry: Exactly.

There's also a guaranteed annual Sandra: What's that for? Terry: To pay me for moving to the area, finding somewhere to live, and so on. Oh, and there are other It also says that there is room to Sandra: So what should you do if you're interested in applying for the job?

Terry: It says I should send my If the company is interested, they'll contact me to arrange an Complete each part with the words and expressions in the boxes. The first answer for each part has been done for you. Some of the words and expressions have already appeared in Recruitment 1 on the previous page.

Part 1 affirmative recruitment applicants appointments benefits description disabilities discrimination equal opportunities experience externally institutional agency increments internally job centres journals leave personal qualities private recruitment agency qualifications recruit recruitment agency rewards situations vacant staff vacancy When a company or organisation has a 1.

It does this 4. There are two main types of agency. The first of these is the These work closely with employers to let potential employees know about the jobs that are on offer also included in this category are The second is the A job advertisement has to give an accurate These requirements might include The advertisement will also specify what The advertisement must be careful it does not break employment laws concerning sex and racial CV with a 2. The managers of the company will look at these, and go through a 5.

They then prepare a 7. Interviews usually take one of two forms. The first is the 9. There may also be tests to see whether the applicant is suitable for the post. There are several of these, including Applicants may also have to go for a Part 3 appearance circumstances disposition fixed-term follow-up induction programme intelligence interests offered open-ended potential probationary references seven-point plan skills temporary Many employers use a 1.

These include physical 3. Either a word is spelt incorrectly, the form of the word is wrong, or a wrong word has been used. Identify and correct these words. Some of the mistakes occur more than once in the contract. Term and conditionals of employment 2.

Name of employ: Dilligaf Toys plc 3. Name of employed: Sarah Ramus 4. Job titel: Regional Production Manager. Job descriptive: To oversee the work of the Production Department. Job locally:. Head Office, London. Branches in South and South-East. Started date: 1 August Hours of labour: Full time. Undertime: Extra hours worked will be paid at the normal hourly rat.

Holiday enticement: 21 days per anum, plus bank holidays. Absent from work:. If for any reason you cannot come to work, you should. Pension sceme: The company operates its own pension sceme which is. Dissiplinary and Information on these procedures are provided in the g grieving procedures: staff handybook, together with information on all. All appointments are subjective to three months'.

Terminator: After successful completion of the probbation period,. Referrals: All apointments are subject to satisfactory referrals. Singed Sar ah Ramus Date: 21 J une Exercise 2: Read this informal discussion, in which the person who signed the contract in Exercise 1 is telling their friend about their new job. Complete the gaps with an appropriate word or expression from the box. Some of these words appeared in Exercise 1.

How's the new job going? Sarah: Oh, not too bad. I'm still trying to find my feet, though. James: Tell me a bit about it. There are several of these in the South and South-East. Sarah: The Central Production Manager. Tom Atkinson, his name is. I've only met him a couple of times, but he seems nice enough. Sarah: Pretty typical for this kind of job. And occasionally I have to go in at the weekend, too. James: Not bad. If you don't mind me asking? Sarah: No, not at all. James: That's pretty good for a job that just involves checking things are running smoothly.

Sarah: Well, there's more to my job than just that. James: Such as? James: That's all? Sarah: No. Sarah: Oh yes, the company provides me with one. James: Anything else? James: That sounds like a lot of work for one person. Sarah: Unfortunately no. I have to do it all myself! However, each sentence contains a spelling mistake. Identify and correct the word in each case. Everybody says that the market for mobile phones is very cowded, and there is no more room or demand for new products.

However, we believe we've found a nich in the market for something a little bit different: a mobile phone with an infra-red camera that lets you see in the dark. Impressive, eh? However, this isn't its only uniqe selling point. It also has a huge range of other feachures, including a built-in navigation system, a scanner, a photo-editing suite, a dictionary and translator and even a thermometer.

It was conceived by our inovative designs team, led by the brilliant Kevin Anorak. We plan to lunch it early in the New Year. As you can see, it's the ultimate must-have opmarket accessory. Wozu braucht man Business Englisch?

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